Frequently Asked Questions
Everything you need to know about our products, shipping, and more.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the domestic US takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day return policy for most items. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
Are your hair products safe for color-treated hair?
Absolutely. Most of our shampoos, conditioners, and styling products are formulated to be gentle and sulfate-free, making them safe for color-treated and chemically processed hair.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer express checkout options through PayPal, Apple Pay, and Google Pay.
Do you test your products on animals?
No, we are proudly cruelty-free. We do not conduct animal testing on any of our products or ingredients, nor do we ask others to do so on our behalf.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your delivery progress.